Frequently Asked Questions ... and more.

Features available on AIMwebsServers and a brief explanation of each.
Many of these items are explained at greater length on the
Cpanel pages.  Use them for in depth data.

Control Panel

Anonymous FTP

Autoresponder

CGI Scripts

Technical Support

Counters

CyberCash

Databases, ODBC & SQL

Data Transfer

Disk Space

Domain Name Registration

Form Mail

FrontPage

FTP

Logs

Mail Accounts & Forwarding

Shopping Cart

Password Protection

RealAudio & RealVideo

Secure Server


Anonymous FTP
Setup via the Cpanel, anonymous FTP allows the public to access files of your choice via the FTP protocol without an assigned username or password.

 

Autoresponder
Easily configured to work with your existing pages, the Autoresponder is a script that takes your input from a standard HTML form and sends it to an email address of your choice, then sends the client an email with text of your choice.

CGI Directory & Scripts
Everyone gets a cgi-local directory to allow them to run many of the installed CGI and Perl scripts for specific purposes. Script functions vary from simple hit counters to online shopping systems ('carts').

Control Panel
Our servers provide the Cpanel software which manages so many of the site functions, too many to list. Go to your Cpanel and look through the items included, and the support avail there. Questions, just e-mail support@aimwebs.com
Access your Cpanel this way:
http://www.yourdomain.com/cpanel
or, http://www.yourdomain.com:2082

(replace "yourdomain.com" with your actual domain name)

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Counters
A simple way of determining how many people have loaded a particular page. Use as many as you like.
See the
Logs - Statistics definition too.

Databases, ODBC & MySQL
ODBC & MySQL drivers allow you to serve database files on the web. Additional formats are available too.
 
Data Transfer
Every customer is allocated a certain amount of monthly outbound bandwidth that is used up each time a file is served from the site. The exact amount varies according to which hosting plan you choose. Most of our users do not use all their bandwidth each month. A fee of $8.00 per Gigabyte is charged for exceeding the fixed limit.

Disk Space
All customers are allocated a block of disk space in which to store all of their web sites files - pages, images, audio and video clips, etc. The size of the space varies according to which hosting plan you choose. Additional space is available at the cost of $6 per megabyte / per month.

Domain Name Registration
We can register domain names, such as yourcompany.com (or .net or .org as needed) and have it resolve to your web site. GoDaddy.com is about $11.00 per year, whereas InterNIC will bill you from $35 to $65 per year.

Form Mail
A convenient script that takes input from an HTML form and sends it to an email address(s) of your choice. It is very easy to configure your existing form to work with Form Mail.

FTP
File Transfer Protocol is an Internet standard for moving files between computers. All clients
have 24/7 FTP access to their sites. You need an FTP program on your computer to upload files:
See our
FTP page which covers the basics of transfering.
Download an FTP client. online, some are free. Windows users can use
WS-FTP or SmartFTP ,
Mac users can use
Fetch or Interarchy.

Logs - Statistics
All AIMwebs clients have detailed statistics programs on the Cpanel. Seven different analysis programs will tell you who, when, where from, what time, what browser was used, and how long a visitor was on your site. See the Web Stats in your Cpanel.

Mail Accounts & Forwarding
All Servers have limited e-mailboxes to receive mail, unlimited aliased addresses, forwarded e-mail, Web Mail programs to access your e-mail from anywhere. Look on your Cpanel documentation.
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Password Protection
All customers have the ability to restrict the public from viewing all or part of their site on the web. By password-protecting a folder of your choice, only people who have a correct username and password are allowed to browse.
 
RealAudio & RealVideo
A popular multimedia standard for the web, RealMedia allows you to serve audio and video files in real-time regardless of the client's connection speed. Streaming capability is included with our Commerce Plan. The following links will allow you to download the Player software.
rmlogo.gif (2165 bytes)

 

Secure Server
Our Secure Server (SSL) uses state-of-the-art encryption to protect the data connection between the server and the client from prying eyes. A necessary standard for anyone collecting credit card numbers or other sensitive data over the web. Offered with our Commerce Plan.
 
Shopping Cart Software
All clients servers can select from multiple Shopping Cart scripts to put a storefront on their sites. Visitors can browse your products or services, select items and put them into a virtual shopping cart, then checkout and submit ordering information to you for order processing.
 
Technical Support
We offer knowledgeable, friendly Technical Support when you have questions: E-Mail support@aimwebs.com
 



Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN?
A. To create a sub domain cPanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work.
Example... I want to create the subdomain test.momo.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cPanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. forum.hostgator.com is a subdomain. www.forum.aimwebs.com is not a subdomain.

 

Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
A. You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain. There are three fields cPanel asks for when creating an addon domain.

1. "New Domain Name:" You will put in the newdomain.com do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cPanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. "Password:" fill in any password you want here.

Q. Help I added an addon domain why did it say subdomain added?!!?

A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.

FAQ's and Pre-Sales Questions

Q. Will you place ads on my site?
A. AIMwebs will NOT place ads on your site.

Q. Can I upgrade at any time and how does it work?
A. Yes you can upgrade at any time by filling out our upgrade form. It is free to upgrade and the only charge would be the price difference in the plan you select. You can also downgrade.

Q. How long have you been in business? And Can you tell me a little about your company and network?
A. Please read our
About Us page.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. Can I see some of the websites you host?
A. Yes, look at our
Client Sites.

Q. What forms of payment do you accept?
A. We accept credit cards through Paypal, and checks, money orders, and bank transfers.

Q. Are your server's Unix, or NT?
A. Our servers are Linux Intel Xeon 3040 (Dual Core) top of the line RAID.

Q. Do you allow adult sites?
A. We do NOT host adult sites.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called cPanel. A demo of cPanel can be found
here Login with the username demo, and the password demo.

Q. Can I pay monthly?
A. Our contracts are based on annual fees.

Q. Can I host friends?
A. Yes, you may host your friends.

Q. How long does it take to setup my account?
A. Your account will be setup within one hour during our business hours. After business hours and on weekends, please allow up to ten hours. Our hours are 9 am to 5 pm EST.

Q. Are there any hidden costs, or setup fees?
A. None, except on the Bargain Server.

Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to upgrade you to a higher plan. If you need more bandwidth or space then our highest plan offers please email
sales@aimwebs.com for a custom plan.

Q. Do you offer telnet or shell access?
A. No, due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within cPanel.

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DNS

Q. How long does it take to get my domain working?
A. It usually takes 12-24 hours for a domain to fully propagate.

Q. How do I change my dns?
A. If you purchased your domain through AIMwebs or from GoDaddy, then you can manage it online. Your DNS information is in the start up email you received from us.

If you did NOT purchase your domain from us, we may be able to assist you. Please email support and tell us your issues.

You may need to contact the registrar of the domain for this action. Most domain registrars have a tool so you can do this yourself. Then you will remove the current name servers and replace them with the name servers from your welcome email.

Q. Can I view my site even though my domain's name servers haven't propagated yet?
A. Yes
http://youriphere/yourusernamehere/

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email support for your server's dns.

Control Panel

Please read our getting started / info page at AIMwebs - Starting Up.

Q. Do you have a manual for our control panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to
http://www.yourdomain/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP

Q. Where can I download a free FTP?
A. We recommend downloading
WS-FTP from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder. You shouls see a file index.html in this folder.

Q. Why doesn't my ftp password change when I change my cPanel password?
A. Please allow 24 hours for your FTP password to sync with your cPanel password.

Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. Try the following paths till one works: /usr/bin/ >>> /usr/local/bin/convert >>> /usr/bin/X11/ >>

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

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E-Mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. Why won't my email address work?
A. Make sure you set it up exactly as shown on our support page.
Outlook Express.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use, after doing so copy the entire url from your address bar. You will now login to your cPanel and create a subdomain to go to the address you just copied.

Q. How do I setup FormMail?
A. FormMail Tutorial

CGI/ASP/PHP/MySQL/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. First make sure that they are chmoded to 755 if that dosen't work ,trouble shoot it

Q. I'm having problems with JS?
A. Jsp is NOT supported on our shared servers.

Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases.
After your database is created you can manage it from
phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions

Q. What version of php are you using?
A. We are using version 5.2.9

Q. What version of Apache?
A. 2.2.11

Q. What version of perl are you using?
A. We are using version 5.8.8

Q. What version of MySQL are you using?
A. We are using version 5.1.30

Q. What version of JSP are you using?
A. Jsp is NOT supported on our shared servers.

Q. What version of cPanel are you using?
A. 11.24 - Our servers automatically stay up to date with the most recent stable cPanel version.

SSL

Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?
A. We sell Comodo 128 bit certificates for $150 a year and include free installation. To purchase an SSL from us email us with your domain name.

Q. Can you tell me a little about Comodo SSL's?
A. Comodo SSL's are trusted by over 99.3% of internet browsers (equal to Verisign and Thawte certificates). The only difference between one ssl type and another is the browser recognition. You can rest assured the Comodo SSL certificates we our selling are among the highest browser recognition in the industry. To name a few of the browsers.. all Internet Explorer 5.00 and above, Netscape 4x and above, AOL 5 and above and Opera 5 and above and comes pre-installed with all Windows 98SE, Windows ME, Windows 2000, Windows XP, Mac OS 8.5, Mac OS 9.x, Mac OS X operating systems.

Q. What is the path to the free shared ssl?
A. Please visit our shared ssl page.

Q. Do you have a seal I can place on my site?
A. Yes,

Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $50.00 installation fee.

We will need both the KEY and the CSR. You will also need a dedicated ip, so please contact us first.

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.


E-Mail support@aimwebs.com for assistance

Rev: 9/28/2009